Digital Cloud Telephony, also known as VoIP (Voice over Internet Protocol), is a modern phone system that runs over your internet connection instead of traditional phone lines. It allows you to make and receive calls using desk phones, mobiles, laptops, or even web browsers.

VoIP converts your voice into digital signals and transmits them over the internet. The system is hosted in the cloud, meaning there is no on-site phone system to maintain. You simply connect your devices and manage everything through an online portal.

Key advantages include:

• Lower call costs, especially for national and international calls

• Scalability – easily add or remove users

• Remote working – take calls from anywhere

• Advanced features – voicemail to email, call forwarding, call recording, auto-attendant, and more

• No physical phone lines needed

You can use:

• VoIP desk phones (plug-and-play)

• Softphones (apps on mobile or PC)

• Headsets and microphones
We will help you choose the right hardware or software for your team.

Yes, when paired with a stable broadband or leased line connection, VoIP is highly reliable. We offer Quality of Service (QoS) configuration and failover options to maintain uptime.

VoIP doesn’t use a lot of bandwidth. As a guide:

• Each call uses around 100kbps of bandwidth

• A typical fibre broadband connection supports multiple simultaneous calls
For larger teams or mission-critical use, we recommend pairing VoIP with a leased line.

Yes. We can port your existing numbers into the VoIP system, so there is no disruption for your business. We will manage the number transfer process for you.

Absolutely. We use encrypted voice traffic, secure servers, and built-in fraud detection to protect your calls and data. You will also benefit from automatic updates and cloud redundancy.

You will get access to a user-friendly web portal where you can:

• Add or remove users

• Set up call routing and voicemail

• View call analytics

Manage devices and settings
Our support team is also here to help with setup and ongoing management.

Yes! VoIP is perfect for remote and hybrid work. Staff can make and receive business calls from anywhere using mobile apps, softphones, or laptops, keeping everyone connected with one central system.

We offer call continuity options, including:

• Automatic call forwarding to mobiles

• Backup broadband or 4G failover

• Voicemail fallback
This ensures you never miss an important call, even during an outage.

Costs depend on the number of users, features, and whether you need hardware. Typically, it is more cost effective than traditional phone systems, with low monthly pricing per user and inclusive call bundles.