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Frequently Asked Questions
Business Energy
The main differences are:
• Pricing structure: Business tariffs usually have lower unit rates but may include higher standing charges.
• Contract terms: Business contracts are fixed-term and don’t come with a cooling-off period.
• VAT and CCL: Business electricity is usually subject to 20% VAT and the Climate Change Levy (CCL), unless exemptions apply.
Yes, switching is straightforward and could save you money. You can switch when your current contract ends or during your renewal window. Our team can guide you through the process to make it hassle-free.
No. The switch is purely administrative. Your electricity supply will remain uninterrupted, as the infrastructure is maintained by the local distribution network, not the supplier.
Business gas energy is natural gas supplied specifically for commercial use. Business energy tariffs differ from domestic ones and are tailored to suit business usage patterns.
While the gas itself is the same, business gas contracts often have lower unit rates, longer fixed terms, and are VAT-rated differently (usually at 20% instead of 5%). Also, business tariffs do not include dual fuel deals and do not come with a cooling-off period.
Yes, you can switch suppliers at the end of your current contract, or during your renewal window. Switching can help you save money or get better terms. Just ensure you are out of contract or not within a fixed-term period with exit fees.
Internet of Things ( IOT)
Internet of Things (IoT) business mobile solutions enable connected devices such as sensors, trackers and machines to communicate and transmit data over mobile networks. These solutions support smarter operations through automation, monitoring, and real-time data access.
IoT solutions provide measurable business benefits, such as:
• Real-time data collection and reporting
• Improved efficiency and automation
• Remote monitoring and control of assets
• Reduced operational costs
• Enhanced customer experience and service delivery
We support a wide range of IoT use cases, including:
• Asset tracking and fleet management
• Smart metering (energy, water, etc.)
• Environmental monitoring
• Connected vehicles and logistics
• Remote sensors and industrial automation
• Healthcare and wearable tech
Business Mobile
Business mobile phones are devices and mobile plans tailored for commercial use. They typically include features like shared data plans, business tariffs, better customer support, and device management options to help businesses stay connected and productive.
Business plans offer several key benefits:
• Better value on bulk contracts and data sharing
• Priority customer service and dedicated account managers
• Flexible billing and usage reports
• Options for mobile device management (MDM)
• More inclusive roaming or international calling options
We offer both.
• SIM-free phones: Ideal for businesses that want flexibility or already have SIMs.
• Contract phones: Bundled with business mobile plans, with monthly payments and inclusive data, calls, and texts.
Business Internet
Business broadband is an internet service designed specifically for commercial use. It provides fast and reliable internet access with features tailored for businesses, like static IP addresses, priority support, and higher usage allowances.
Key differences include:
• Better support: Priority customer service and faster fault resolution.
• Static IP address: Useful for hosting servers, remote access, or CCTV.
• Business-grade router & equipment.
• More reliable connection: Designed for higher usage and uptime.
• Optional extras: Like enhanced security, backup connections, or VoIP integration.
We offer several types to suit different needs:
• Full fibre (FTTP): Ultrafast speeds where available.
• Fibre broadband (FTTC/FTTP): Fast and affordable, ideal for small to medium businesses.
• SoGEA (Single Order Generic Ethernet Access): Broadband without a phone line, future-ready.
• ADSL: Slower, legacy option which is mainly for very limited use cases.
A leased line is a dedicated, high-speed internet connection just for your business. Unlike broadband, it is not shared with other users, which means faster, more reliable speeds and better performance for things like video conferencing, cloud services, and VoIP.
The key differences are:
• Dedicated connection: You do not share your bandwidth with others.
• Symmetrical speeds: Upload and download speeds are the same.
• Guaranteed performance: You get a Service Level Agreement (SLA) with uptime guarantees and faster fault resolution.
Speeds range from 10Mbps to 10Gbps, depending on your business needs and location. We will work with you to choose the right speed for your current and future requirements.
Payment Solutions
We offer a complete range of payment services to help your business accept card payments easily and securely:
• Card payment terminals (mobile, countertop, and portable)
• EPOS systems for retail and hospitality
• E-commerce payment gateways for websites
• Merchant services and card processing
• Integrated payment solutions across channels
We provide a range of card terminals to suit different environments:
• Mobile terminals – Ideal for on-the-go payments (e.g., delivery, trade)
• Portable terminals – For table service or within a premises
• Countertop terminals – Perfect for fixed-location retail or reception areas
All devices accept contactless, chip & PIN, Apple Pay, Google Pay, and major credit/debit cards.
Yes. Our EPOS (Electronic Point of Sale) systems combine hardware and software to manage sales, stock, staff, and reporting. They are ideal for retail shops, restaurants, salons, and more. We will recommend the right system based on your business type.
Digital Voice
Digital Cloud Telephony, also known as VoIP (Voice over Internet Protocol), is a modern phone system that runs over your internet connection instead of traditional phone lines. It allows you to make and receive calls using desk phones, mobiles, laptops, or even web browsers.
VoIP converts your voice into digital signals and transmits them over the internet. The system is hosted in the cloud, meaning there is no on-site phone system to maintain. You simply connect your devices and manage everything through an online portal.
Key advantages include:
• Lower call costs, especially for national and international calls
• Scalability – easily add or remove users
• Remote working – take calls from anywhere
• Advanced features – voicemail to email, call forwarding, call recording, auto-attendant, and more
• No physical phone lines needed
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